Refund Policy

To request a refund, email support@musicraft.ai within 24 hours after the purchase. Requests sent after this window may be declined unless applicable law requires otherwise.

Subscriptions renew according to the billing cycle selected at checkout. If you do not want a subscription to renew, cancel before the renewal date through account settings, the billing portal, or another cancellation method we provide.

Cancellation stops future renewals. It does not automatically refund the current billing period. Subscription refund requests are reviewed case by case and are generally considered only when emailed within 24 hours after purchase or renewal.

Top-up credit packs and digital credit purchases are generally final once delivered. If you purchased credits by mistake, were charged incorrectly, or did not receive the credits you purchased, contact us within 24 hours after purchase.

If credits have already been substantially used, exchanged for generation tasks, or tied to completed outputs, a cash refund may be declined or reduced.

MusiCraft AI provides digital access, AI generation capacity, creative tools, generated media, library storage, and downloadable outputs. Once a digital service is delivered, refunds may be limited because the service cannot always be returned in the same way as physical goods.

Examples of delivery include granting account access, granting credits, starting generation tasks, producing preview streams, producing completed songs or images, downloading outputs, or using plan-only features.

Generation failures are handled separately from payment refunds. If a generation fails because of a platform-side error, reserved credits may be returned automatically or manually after review.

A credit refund restores usage capacity inside the product. It does not automatically create a cash refund, cancel a subscription, or reverse a payment.

If you believe you were charged the wrong amount, charged twice, charged after cancellation, or did not receive a purchased plan or credit pack, contact us as soon as possible. We will review payment provider records, account events, invoices, subscription state, credit ledger entries, and usage records.

Refunds may be declined in the following situations.

If a subscription renews because it was not canceled before the renewal date, contact us within 24 hours after renewal for review. We cannot guarantee refunds for renewal periods that have already been used or for requests made late.

Refund amounts may be affected by taxes, payment provider rules, foreign exchange rates, bank fees, card network timing, and issuer handling. We process approved refunds through the original payment method where possible.

If you do not recognize a charge, email support@musicraft.ai before opening a payment dispute. We can usually identify the account, order, invoice, plan, and usage records faster through support.

If a chargeback or dispute is opened, we may suspend account access, pause credits, preserve records, and provide order and usage evidence to the payment provider.

Approved refunds are submitted through the payment provider. After we approve and submit a refund, card issuer, bank, and payment network processing times can vary and are outside our direct control.

Nothing in this Refund Policy limits any refund, cancellation, or consumer rights you may have under mandatory law that cannot be waived by contract. If mandatory law gives you stronger rights, those rights apply.

Refund and billing questions should be sent to support@musicraft.ai.